DHL "one of the worst" carriers for shipping. Held me up for ransom 2 times when I purchased product from the USA. Needed to add "additional Canadian shipping" because they were not the original carrier.
Had to pay within 4 days or the parts would be returned at "my cost for return shipping"
cdnpont said
May 2nd
I've never had a Rock Auto order held up, but I remember back in my eBay days, many packages arrived having obviously been crudely torn open to be inspected. And then resealed with little regard to keeping the product safe.
Has anyone ever had their Rock Auto order held at the border for inspection ?
I did.
Rock Auto notified me that I should contact DHL as customs has a hold on my order.
Their website said "Shipment hold", "Please continue to monitor"
Then no more info until the parts showed up at my door today.
So the box was opened and the carier bolts were taken out and shipped seperatly.
Today, Rock Auto sends me a email asking me to open my order ASAP and comfirm all the contents.
Very strange.
Everything was there.
DHL "one of the worst" carriers for shipping. Held me up for ransom 2 times when I purchased product from the USA. Needed to add "additional Canadian shipping" because they were not the original carrier.
Had to pay within 4 days or the parts would be returned at "my cost for return shipping"
I've never had a Rock Auto order held up, but I remember back in my eBay days, many packages arrived having obviously been crudely torn open to be inspected. And then resealed with little regard to keeping the product safe.