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Post Info TOPIC: Kudos to Rockauto


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Kudos to Rockauto


bferguson wrote:

I want to use them for a caliper for my 68 Chevy II. Price quoted is amazing & shipping reasonable. I'd like to contact them to ask If I can order it stainless sleeved but can't find a 'Contact Us' link anywhere on their website. All I can see is answers to Commonly Asked Question but no way to ask a specific question.
Can anyone tell me if there is a way or maybe I'm just missing it somewhere?


 Maybe this would help.

Rock Auto offers the detail of customer service for its existing as well as potential customers that can help them in conveying their feedback of its products and services.

As a customer of the Rock Auto, if you face any query, feedback, complaint or suggestions related to its products and

services then you can contact the Rock Auto customer service team through its contact detail,

email id as well as customer service number that may or may not be toll free.

Rock Auto has shown its customer service address detail for its customers that are shown below. 

 

Rock Auto Address detail : 

6418 Normandy Lane, Madison, Wisconsin 53719, United States of America

Rock Auto customer service number : 

1-608-661-1376

1-866-7625-2886

 E-mail:  (Link doesn't appear to work........best to phone)

 service@rockauto.com







-- Edited by Greaser on Saturday 30th of September 2017 11:50:53 AM

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Greaser wrote:
bferguson wrote:

I want to use them for a caliper for my 68 Chevy II. Price quoted is amazing & shipping reasonable. I'd like to contact them to ask If I can order it stainless sleeved but can't find a 'Contact Us' link anywhere on their website. All I can see is answers to Commonly Asked Question but no way to ask a specific question.
Can anyone tell me if there is a way or maybe I'm just missing it somewhere?


 Maybe this would help.

Rock Auto offers the detail of customer service for its existing as well as potential customers that can help them in conveying their feedback of its products and services.

As a customer of the Rock Auto, if you face any query, feedback, complaint or suggestions related to its products and

services then you can contact the Rock Auto customer service team through its contact detail,

email id as well as customer service number that may or may not be toll free.

Rock Auto has shown its customer service address detail for its customers that are shown below. 

 

Rock Auto Address detail : 

6418 Normandy Lane, Madison, Wisconsin 53719, United States of America

Rock Auto customer service number : 

1-608-661-1376

1-866-7625-2886

 E-mail:  (Link doesn't appear to work........best to phone)

 service@rockauto.com







-- Edited by Greaser on Saturday 30th of September 2017 11:50:53 AM


 thanks, will give them a call



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Brian

Barrie, ON



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following up on my post...

I called them this morning and was told they couldn't answer any questions. If the information isn't on their website it's not available.

Next step I guess is to try contacting the supplier - in my case Cardone.

 



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Brian

Barrie, ON



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Ordered a power steering hose for my 2012 Silverado on the 24 th recieved on the 28th by fedex . Cost of part from GM was over $200 rock auto price for a gates hose $38 plus delivery and Gst came to $54. Will be using them again for sure.

 

ian



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Yeah I can add to that list. Received an air conditioning condenser last week and it only took five days. Shop quoted me $361 plus taxes plus $174 labor for installation. Of course they wouldn't install it if I brought it in so they had cleaned out the system when they checked it out. Taxes in was $83 to my door and it took me an hour and a half to install as I'd never done one before and couldn't find a youtube on it. Got it charged and filled yesterday and I have one cool car. Saved about $500 bucks.

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Likewise quick delivery and low price from Rockauto. Ordered ignition parts Thursday afternoon and they were at my door waiting when I got home Monday at suppertime. Two air filters at Crappy Tire would have been just over $50 plus tax. Got the 2 filters, a distributor cap, rotor and 2 sets of deluxe points for just under $100.
Second order for a tranny modulator valve was put in Saturday afternoon. Expect to see it tomorrow or Thursday.

Just one caveat...all of their listing under 65 Parisienne aren't correct. Make sure you know what it is you want. A lot of 65 American stuff has found it into the 65 Parisienne file. I usually look under 65 Parisienne and then double check for the same part number under 65 Impala.

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Do they have a discount code this month?

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Yes, until Sept 30: B1C1944FEB30DA
I just used it yesterday to order a sway bar link and ignition switch for our Accord.

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Since my post in late August I've paced 3 more orders. One larger item shipped via a courrier service and took about 3 or 4 days. Other 2 orders were smaller parts so they shipped USPS transferring to Canada Post...took 7 and 10 days.
Used the CP discount code for all 3 orders.

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: Kudos to Rockauto


Trying to order a few items from them. Each part is coming from a different warehouse,  UGH !



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Kudos to Rockauto


I've experienced that. That's one downside to Rock Auto.

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65Camino wrote:

Trying to order a few items from them. Each part is coming from a different warehouse,  UGH !


 Have experienced that also. It can lead to extra shipping charges.

Have played a game sometimes, it goes like this. When faced with a choice of which part to order I choose the brand I'm most comfortable with first but if it's going to result in a different shipping location then I may go back and click on my second choice and see if I can save on shipping. You may have to work through several combinations on a larger order but it can save shipping costs.



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bferguson wrote:

I want to use them for a caliper for my 68 Chevy II. Price quoted is amazing & shipping reasonable. I'd like to contact them to ask If I can order it stainless sleeved but can't find a 'Contact Us' link anywhere on their website. All I can see is answers to Commonly Asked Questions but no way to ask a specific question.
Can anyone tell me if there is a way or maybe I'm just missing it somewhere?



-- Edited by bferguson on Saturday 30th of September 2017 12:28:33 PM


 I realize I'm late to the party on this one, but figured I'd chime in anyway;

first, their inventory is largely from wholesaler or parts business closeouts, that's how their prices are so low;
To give a full answer to the post I quoted above, you cannot do this, because they do not order parts for customers, they only list the parts they have in their own (or associates) warehouses - the only way you can check in this instance for stainless sleeved is to know someone's part number for that particular part, and either search it, or do a cross reference.

As to the queries about Canada Post;
This is done as to not incur extra (brokerage) fees to the end customer;
When ever a courier is used, a broker is used to do paperwork for cross border shipments;
As I have experienced first hand, if the broker does not have a binding deal with the courier, then they are free to make up their own brokerage fee (which is ideally supposed to be based on the value of the item being shipped) - which can be sometimes outrageous... then they spot you tax(es), and when it arrives you are on the hook for the brokerage fee + the tax(es) they spotted up front + the taxes on their service.

I have understood that some couriers are now starting to state in advance what the extra fees will be (including brokerage), but I would still recommend that USPS (United States Potstal Service) be used, as their mail goes right into Canada Post mail, and if any taxes are due upon landing, you then pay it at the post office... and there's no broker milking you for money.

I too have played the "which warehouse is this part coming from" game - this is just the way it is... 

I hope this helps some of you!



-- Edited by unruhjonny on Wednesday 3rd of October 2018 11:50:36 AM

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Canadian Poncho wrote:

Yes, until Sept 30: B1C1944FEB30DA
I just used it yesterday to order a sway bar link and ignition switch for our Accord.


 Finally got everything organized. Then I realized it's past Sept. 



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Just check this forum (Site Sponsor: Rock Auto). Rock Auto posts the new codes. Here's the latest good until Dec 30 : 81379E74C7F36B

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Where is it posted ?

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https://canadianponcho.activeboard.com/t64973612/rockautocom-discount-code-for-parts-more-expires-december-30/



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Canadian Poncho wrote:

https://canadianponcho.activeboard.com/t64973612/rockautocom-discount-code-for-parts-more-expires-december-30/


What % discount do you get off an order? 



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5%. I think it's pretty much always 5% isn't it Todd? ra.jpg

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Yes, always 5%

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Every little things helps.
Placed the order for a centre link, idler arm and power steering hose. Let's see when it arrives.

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