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Post Info TOPIC: Chevelle Depot


Addicted!

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Chevelle Depot


So ordered a bunch of things from Chevelle Depot for the first time, one of the items was kick panels with speakers, waited for a month and a half ,ETA on the site said Nov 21 for arrival,time passes no panels no shipping.So I contact them and ask to what's up, can't get a hold of the distributor, two days i ask they say the panels won;t be in for undetermined time if I give them $20 they will ship the rest, I say no I'll wait.... finally I say just cancel the kick panels and ship the rest , ok they say no problem ,that's Wed , call Monday and they act like they don't know what i'm talking about? say ok then call and say no those kick panels are now on the way to them ,and they can't cancel, they should arrive in a week and then they will ship the order. Basically they stalled untill they figured it was ok to say no.Unprofessional business practice, poor service and long shipping has lost them a customer , would never buy another item from them, will go there if they give me more trouble, lame.



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Addicted!

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Here's what I ordered ,never again

 

 

Chevelle Speakers, Kick Panel, 160 Watt, For Cars Without Air Conditioning, 1964-1966
  - IMPORTANT: Electrical items are covered by a 30 day EXCHANGE ONLY WARRANTY. There are no returns or refunds on such items.:
30213811 Due In / ETA: 12/04/2020**1$255.99$255.99
PUI Chevelle Rear Package Tray, 2-Door Coupe, 1964-1965 | Black30285781 Available*1$0.00$0.00
Chevelle Rear End Cover, Chrome, 10-Bolt, 1971-198130302471 Available*1$0.00$0.00
Chevelle Bumper Bracket Mounting Hardware, Front, 1964-196630251811 Available*1$0.00$0.00
:: KIT 3024580 :: AMD Front Bumper, 65 Chevelle El Camino 100-346530425491 Available*1$0.00$0.00
RestoParts Bumper Bolts, 1965-72 A-Body, Kit PK356534356821 Available*1$0.00$0.00
Chevelle Brake Pedal Pad, For Cars With Automatic Transmission & Drum Brakes, 1964-197230216941 Available*1$0.00$0.00
Chevelle Gas Cap, Locking, Non-Vented, 1964-1969 & 1971-197230262311 Available*1$0.00$0.00
:: KIT 3054283 :: Corvette Inside Mirror, Non Day/Night Chrome, 1963-196610133911 Available*1$0.00$0.00
:: KIT 3029121 :: Camaro Bucket Seat Back Rubber Stoppers, With Metal Inserts & Mounting Screws, 1967-197020288351 Available*1$0.00$0.00
:: KIT 3025199 :: Corvette Hose Retainer, 1965-1980


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Canadian Poncho Superstar!

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There was a similar complaint on the beaumont facebook page about a week ago.  anything with "depot"  chevelle, camaro, corvette,  just stay away.



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Beaumontguru

MY BEAUMONT HAS 4 STUDDED TIRES AND 2 BLOCKHEATERS......AND LOTS OF OIL UNDERNEATH.  The other one has a longer roof.



Canadian Poncho Superstar!

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They are just an expensive middle man



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Addicted!

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Ausley's was much ,much better based in the U.S , sadly Chevelle Depot is Canadian which makes us all look bad. Also had another $2000 worth in my wish list I would have bought but all gone now.The fact that they told me the return was started last Wed and then I went out and bought some this weekend from some one who actually had them, then on Monday they say no you can't return them, they still don't even have them, they lied straight up BS, really poor business practice , that's not Canadian, shame on them.

 

 

https://chevelle.com/



-- Edited by cooldude on Monday 30th of November 2020 09:40:37 PM



-- Edited by cooldude on Tuesday 1st of December 2020 01:03:46 AM

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Addicted!

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Will continue to update the progress of this order untill complete.

 

Chevelle Speakers, Kick Panel, 160 Watt, For Cars Without Air Conditioning, 1964-1966 - IMPORTANT: Electrical items are covered by a 30 day EXCHANGE ONLY WARRANTY. There are no returns orrefunds on such items.:Due In3021381$255.99$255.991 x PUI Chevelle Rear Package Tray, 2-Door Coupe, 1964-1965 | BlackIn Stock3028578$0.00$0.001 x Chevelle Rear End Cover, Chrome, 10-Bolt, 1971-1981In Stock3030247$0.00$0.001 x Chevelle Bumper Bracket Mounting Hardware, Front, 1964-1966In Stock3025181$0.00$0.001 x :: KIT 3024580 :: AMD Front Bumper, 65 Chevelle El Camino 100-3465In Stock3042549$0.00$0.001 x RestoParts Bumper Bolts, 1965-72 A-Body, Kit PK3565In Stock3435682$0.00$0.001 x Chevelle Brake Pedal Pad, For Cars With Automatic Transmission & Drum Brakes, 1964-1972In Stock3021694$0.00$0.001 x Chevelle Gas Cap, Locking, Non-Vented, 1964-1969 & 1971-1972In Stock3026231$0.00$0.001 x :: KIT 3054283 :: Corvette Inside Mirror, Non Day/Night Chrome, 1963-1966In Stock1013391$0.00$0.001 x :: KIT 3029121 :: Camaro Bucket Seat Back Rubber Stoppers, With Metal Inserts & MountingScrews, 1967-1970In Stock2028835$0.00$0.001 x :: KIT 3025199 :: Corvette Hose Retainer, 1965-1980In Stock1010155$0.00$0.00Subtotal:$255.99Ground (Consolidated):$34.13Shipping Insurance:$5.12(842374654RT0001) BC 5% GST:$14.76Total:$310.00



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Addicted!

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 iChevelle Depot which is also Camaro Depot and a few others is really a nice well laid out site with good selection, reasonable prices and even the online person was very nice, the problem - when offering an item they have an ETA if it is not in stock, seems ETA can be off by a month or more, not good enough really by todays standards with the selection available online, they should not offer any item really they can't ship within 2 weeks, holding up an order for 1 item for 2 months is ridiculous , then to say we want $20 to ship the rest of the order after 6 weeks when we can't bring in the item holding up the order is ridiculous. The real bottom line issue here is, they told me the item was being refunded online and the rest shipped in 2 days " no problem". That was Wed, so then I bought other kick panels on Black Friday, do you think I would buy them if I thought the others were still shipping? NO, they phone on Monday after initially stalling me and say we can't accept the return, they still don't even have the item from the supplier. Not acceptable business practice, if you say it's returned and refund has started which she said ,you can't call back days later and change your mind, how can you now trust this company with further purchases? Still don't have the order ?



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Poncho Master!

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When I was building/restoring my '65 Chevelle 300 dlx I had excellent service from National Parts Depot Michigan. If the item was delayed they would ship what they had and future ship the remainder with no cost to me. Usually only a couple of weeks in delay. I do know on their site they have the kick panels with speakers listed.

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Addicted!

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Seems Chevelle Depot Didn't like my review , I told them they were going to get it and she said that was fine. Poor business policies and when you call them on it they act like 5 year olds, supposed to be professionals, not so much ,again shame on you Chevelle Depot.Canceled my Black Friday purchases,fine wasn't much, will get it from Ausleys were they actually are pro's. Sad to see from a Canadian company.

Update - ok seems they are now seeing it my way and giving me a full refund, all I really wanted was a refund for those kick panels, the refund is now processing, thanks you ,I really don't want issues with anyone , just trying to fix up my old car and look after my old Mom don't need the head aches, really the whole thing made me feel bad for them and it's really more drama than needed. So they are not so bad just took a while for them to do the right thing, live and learn, good job CD to come around to the customers point of view, Canadian customer service needs to be extra good,so no hard feelings here now. 

 Also I should apologize to Chevelle Depot for the top post as really they cancelled those orders to give me an opportunity to be refunded for the whole order or checkout again without the kick panels no extra charge, so really they were just doing what was needed here, my bad as I misread that move, not 5 year olds ,getting more professional, nice.  Possible online girl failed to mention she had started the refund?



-- Edited by cooldude on Wednesday 2nd of December 2020 03:51:42 PM



-- Edited by cooldude on Wednesday 2nd of December 2020 09:39:51 PM



-- Edited by cooldude on Wednesday 2nd of December 2020 10:19:02 PM

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Addicted!

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Check this out

 

itial message:

Hi received this but not sure whats going on ,please let me know if you are shipping this ? Thanks Joel

________________________________
From: Sales Department
Sent: December 2, 2020 6:53 PM
To: jfraser777@hotmail.com
Subject: Chevelle Depot: New Order 306098000

[www.chevelledepot.ca]

Thank you for your interest in www.chevelledepot.ca products. Your order has been received and will be processed once payment has been confirmed.

IT IS YOUR RESPONSIBILITY TO CHECK FOR CORRECTNESS OF YOUR ORDER BEFORE IT SHIPS. WE WILL NOT BE RESPONSIBLE FOR A PRODUCT THAT IS ORDERED THAT IS NOT CORRECT FOR YOUR CAR.

To view your order click on the link below:

https://www.chevelledepot.ca/index.php?route=account/order/info&order_id=306098000

Order Details
Order ID: 306098000
Date Added: 12/02/2020
Payment Method: Free Checkout
Shipping Method: Ground (Consolidated) Email: jfraser777@hotmail.com
Telephone: 604-826-4567
Payment Address Shipping Address
FRANCES FRASER
41168 LOUGHEED HIGHWAY
#38
DEROCHE V0M 1G0
British Columbia
Canada FRANCES FRASER
41168 LOUGHEED HIGHWAY
#38
DEROCHE V0M 1G0
British Columbia
Canada
Product Availability Model Quantity Price Total
PUI Chevelle Rear Package Tray, 2-Door Coupe, 1964-1965 | Black In Stock 3028578 1 $19.57 $19.57
Chevelle Rear End Cover, Chrome, 10-Bolt, 1971-1981 In Stock 3030247 1 $19.43 $19.43
Chevelle Bumper Bracket Mounting Hardware, Front, 1964-1966 In Stock 3025181 1 $16.78 $16.78
AMD Front Bumper, 65 Chevelle El Camino 100-3465 In Stock 3042549 1 $260.99 $260.99
RestoParts Bumper Bolts, 1965-72 A-Body, Kit PK3565 In Stock 3435682 1 $29.99 $29.99
Chevelle Brake Pedal Pad, For Cars With Automatic Transmission & Drum Brakes, 1964-1972 In Stock 3021694 1 $7.00 $7.00
Chevelle Gas Cap, Locking, Non-Vented, 1964-1969 & 1971-1972 In Stock 3026231 1 $20.82 $20.82
Corvette Inside Mirror, Non Day/Night Chrome, 1963-1966 In Stock 1013391 1 $28.89 $28.89
Camaro Bucket Seat Back Rubber Stoppers, With Metal Inserts & Mounting Screws, 1967-1970 In Stock 2028835 1 $6.99 $6.99
Corvette Hose Retainer, 1965-1980 Due In 1010155 1 $4.70 $4.70
Subtotal: $415.16
Ground (Consolidated): $47.02
Shipping Insurance: $8.30
Oversize Fee: $52.98
(842374654RT0001) BC 5% GST: $26.17
Store Credit: -$549.64
Total: $0.00

Please reply to this email if you have any questions.



Unfortunately we are not interested in doing business with you moving forward Frances.
 
We have cancelled and refunded your most recent order, You should see the reversal from your account in the coming days.
 
Happy holidays,
Mike.


Thank you for your business and we look forward to serving you in the future... not!

www.chevelledepot.ca
Phone: 877.454.7792
Email: sales@chevelledepot.ca
Website: https://www.chevelledepot.ca/



-- Edited by cooldude on Sunday 6th of December 2020 01:08:24 AM

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Addicted!

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So i decided to go with this front bumper should be much better quality than the one CD was going to send me.Anyone purchased one of these? They also have GoodMark which seem to have good reviews, then there is Golden Star? on EBay

 

 

https://www.summitracing.com/parts/rld-rbu03-65f



-- Edited by cooldude on Sunday 6th of December 2020 06:17:06 PM

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Addicted!

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I got my bumpers through LKQ parts in Pitt meadows they were about $360.00ea Can. and I picked them up at there warehouse. No complaints about quality.

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65 SD Convertible



Canadian Poncho Superstar!

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Hmmm, someone deleted the comment I left a couple days ago.

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70 2+2 convertible
70 2+2 hardtop
70 Parisienne hardtop
72 GMC Sierra

 

 



Addicted!

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Posts: 249
Date:

Thanks for that info, decided to order the new bumper from Summit and the rest as well, at least this time they should actually arrive, bumper looks to be much better quality than CD, Summit has cheap shipping for the size so was a good deal.



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Poncho Master!

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Posts: 1909
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Is that really the email they sent you? I've heard about these guys screwing around another member as mentioned before. I support vendor bashing when they are legitimately a unethical business.

ak

Ps. I haven't had to buy much, but I've used Ausleys with great service! And Summit.

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Wpg, MB

Numbers don't match! Especially HP and ET.  http://www.cardomain.com/ride/496943 



Addicted!

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Yes that's for real, this was after seeing my reviews on Facebook and some other Chevelle sites, no legitimate business should cancel an order because you complain about them on social media, like i told them I was going to do, after they pulled the kick panel issue, they should have just cancelled them and that would have been that,even after they knew they were in the wrong they still cancelled it, worked out well for me as I acquired better parts which made me happy, wasted 2 months with them though,good thing it's winter and it's in the garage.



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Guru

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Fast forward. Has anyone dealt successfully with this company recently? Their prices on small items rubber bumpers, screw sets and fasteners seem reasonable IF they can supply without hassles.



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Addicted!

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If it's the same company as Camaro depot check on shipping cost. Early this year was look for firebird floor pan section. The $180 part was in stock but shipping was over $300. Ausley's are great. Met up with them at a couple of shows and they would work out a package deal for all the the parts needed for my Beaumont. Try to meet up with vendors at the summer events. Saves allot on shipping.

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Addicted!

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i have ordered alot of parts from them this year and have been very happy. i find most of the prices are cheaper than anywhere else in canada. i found their customer service is really good too and if you have a technical question they will contact the manufacturer and call you back with a answer. sometimes shipping can be expensive but shipping everywhere is crazy these days. the way i look at it if i need the part bad enough i am willing to pay the shipping even if it is high. its like complaining about the gas prices, you still have to fill the tank no matter what the price is so no sense getting to worked up about it because it won't change anything. i only ordered parts that they have in stock though.

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Addicted!

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I have had no issues. Good prices and good service



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A Poncho Legend!

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Good to hear some positives about them. I've never dealt with them but I know some guys were sure unhappy.

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1966 Strato Chief 2 door, 427 4 speed, 45,000 original miles 

1966 Grande Parisienne, 396 1 of 23 factory air cars



Guru

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Anything ending with Depot.... stay away from. They list the part you want, then when you phone it's not in stock, or the order is "just coming in". Last parts I ordered the person, female, had no idea what the part was that I wanted, I had to walk them thru the catalog to where the part could be found. Obviously a "new hire student" with no automotive knowledge.
Really a sign of the times... Sit someone in front of a pc and let them "work". Oh, this was after waiting on hold for 8-10 minutes....

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Addicted!

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when you go on their website it will tell you if the part is in stock it will also tell you at checkout if the part is in stock so you can double check i have placed at least 2 dozen orders this year and every part i ordered that was listed in stock was shipped with in a couple of days and the "just coming in" usually means they will have to get the part from the manufacturer because alot of manufacturers are behind on producing parts so there is a wait time just like the wait time for interior parts these days is usually around 3 to 5 months 2 weeks ago i ordered a back window for my car from them and the day it was going to be shipped they called me to tell me there would be a day delay because they decided to changed couriers because they were worried about shipping glass with the usually courier so the sent it will a big freight company and didn't charge me anymore freight even though shipping it with the big company was more also i had a item that i wasn't really happy with and they paid the shipping for me to send it back so i have been very happy with all of my dealings with them

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